Returns & Exchanges
We want you to be completely satisfied with your Omorovicza purchase; however, if you are not entirely happy, we offer a 30-day return policy for items purchased directly through our website. Products must be returned in their original packaging and in a sellable condition to be eligible for a full refund.
Initiate Your Return
Contact our customer care team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of receipt.
Pack Your Items
Securely package the products in their original boxes, ensuring all lids are tightened to prevent leakage, and include your original packing slip.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.
Refund Processing
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing